Emergency HVAC Services

True emergencies include complete heating failure in winter below 40 degrees, no cooling with elderly or infants during summer heat above 90 degrees, gas odors, burning smells, electrical sparking, water leaking from systems, or unusual loud noises. These situations require immediate attention to protect safety, health, and prevent system damage.

Emergency service calls after hours, weekends, and holidays include a premium service fee of $75-$150 above standard rates to compensate technicians for 24/7 availability. However, we provide upfront pricing before starting work, and the investment is worthwhile to restore comfort and safety quickly rather than suffering through Tennessee's temperature extremes.

We strive to reach emergency calls in Winchester, Tullahoma, and Lynchburg within 2-4 hours, depending on current call volume and your location. During extreme weather events when demand surges, response times may extend to 4-6 hours. We prioritize complete system failures and safety hazards like gas leaks over partial failures.

Emergency repairs use the same quality parts and workmanship as scheduled service, so warranty coverage is identical. Our standard warranty covers parts and labor for 1 year on most repairs. Equipment under manufacturer warranty may have parts covered at no cost. We explain all warranty terms before performing emergency repairs.

Yes, shut off your system immediately if you smell gas, burning odors, see sparking or smoke, or hear loud grinding or banging noises. For no-heat or no-cool situations without these warning signs, you can safely leave the system off until our technician arrives. Never attempt DIY repairs on gas systems or electrical components.

We fix approximately 85% of emergency calls during the initial visit by stocking common replacement parts like capacitors, contactors, thermostats, and fan motors on our service trucks. More complex repairs requiring special-order parts or major components may require a follow-up visit, but we'll make temporary solutions when possible to restore basic function.